Your Cart

PRIVACY POLICY

Effective Date: 21/5/25

At iHeartCigars, your privacy and trust are a priority. This Privacy Policy explains how we collect, use, protect, and share your information when you visit our website, interact with our services, or purchase from us. By using our website, you consent to the data practices described here.

1. Information We Collect
We collect personal and non-personal information through your interactions with our website, customer service, and marketing communications. This includes:

Information You Provide Directly

  • Account Registration: Name, email address, date of birth, password
  • Purchases: Billing and shipping address, phone number, payment method
  • Communications: Messages via email, web forms, or customer service
  • Marketing Opt-In: Preferences, reviews, and responses to promotion

Information We Collect Automatically

  • Device Information: IP address, browser type, device type, operating system
  • Usage Data: Pages viewed, products searched, time on site, referral links
  • Cookies and Tracking Technologies: Session data, behavior tracking, cart contents

2. How We Use Your Information

We use the data to perform a number of every-day business functions including:

  • Analyzing Data
  • Fulfilling Customer Orders
  • Internal Business Operations
  • Marketing Our Products & Services
  • Meeting Compliance & Legal Requirements
  • Operating Our Website or Mobile Apps
  • Preventing Fraud
  • Processing Payments
  • Providing Customer Support
  • Sending Promotional Communications
  • Storing and Managing Data
  • Tracking Purchases & Customer Data

3. How We Share Your Information


We respect your privacy — we do not sell your personal information.

We may share information with trusted third-party service providers who support our business operations, including:

  • Payment processors (e.g., Stripe, PayPal)
  • Shipping carriers (e.g., UPS, USPS)
  • Age verification services (e.g., AgeChecker)
  • Email marketing and CRM providers
  • Analytics platforms (e.g., Google Analytics)

These partners are contractually obligated to use your data only for the purpose of delivering their services and to keep it secure.

4. Cookies & Tracking Technologies

We use cookies, pixels, and other tracking technologies to:

  • Store cart contents and session preferences
  • Analyze traffic and customer behavior
  • Deliver relevant advertising on our site and across the web

You may manage your cookie preferences through your browser settings or by using third-party opt-out tools. Please note, disabling cookies may limit certain site features.

5. Age Verification
iHeartCigars is committed to preventing underage access to tobacco products. You must be 21 years of age or older to purchase from us.

We use AgeChecker, a secure, third-party system, to verify your age during checkout. If you cannot be verified electronically, you may be asked to upload a government-issued photo ID.

Learn more on our Age Verification Policy.

6. Email Communications
By creating an account or placing an order, you may receive:

  • Transactional Emails: Order confirmations, shipping updates, support messages
  • Marketing Emails: Special offers, product launches, and promotions (if opted in)

You may unsubscribe from promotional emails at any time by clicking the "unsubscribe" link in any email or contacting customercare@iheartcigars.com.

7. Data Retention
We retain personal data for as long as necessary to:

  • Fulfill your orders and maintain transaction records
  • Support customer service and legal obligations
  • Improve our business operations and site performance

Upon request, we can delete your personal information, except where retention is required by law (e.g., tax records).

8. Security of Your Information


We use industry-standard safeguards to protect your information, including:

  • SSL encryption for sensitive data
  • Secure payment gateways (we do not store full credit card numbers)
  • Access controls and data security protocols

While we strive to use commercially acceptable means to protect your personal information, no method is 100% secure.

9. Third-Party Links
Our site may contain links to third-party websites or services. We are not responsible for the content, security, or privacy practices of those sites. We encourage you to review their privacy policies separately.

10. Your Rights & Choices
Depending on your location, you may have additional rights under laws like the California Consumer Privacy Act (CCPA) or General Data Protection Regulation (GDPR).

California Civil Code Section 1798.83, also known as the "Shine The Light" law, permits our users who are California residents to request and obtain from us, once a year and free of charge, information about categories of personal information (if any) we disclosed to third parties for direct marketing purposes and the names and addresses of all third parties with which we shared personal information in the immediately preceding calendar year. If you are a California resident and would like to make such a request, please submit your request in writing to us using the contact information provided below.
If you are under 18 years of age, reside in California, and have a registered account with the Website, you have the right to request removal of unwanted data that you publicly post on the Website. To request removal of such data, please contact us using the contact information provided below, and include the email address associated with your account and a statement that you reside in California. We will make sure the data is not publicly displayed on the Website, but please be aware that the data may not be completely or comprehensively removed from all our systems (e.g. backups, etc.).

 

CCPA Privacy Notice
The California Code of Regulations defines a "resident" as:
(1) every individual who is in the State of California for other than a temporary or transitory purpose and
(2) every individual who is domiciled in the State of California who is outside the State of California for a temporary or transitory purpose
All other individuals are defined as "non-residents."
If this definition of "resident" applies to you, we must adhere to certain rights and obligations regarding your personal information.

 

What categories of personal information do we collect?
We have collected the following categories of personal information in the past twelve (12) months:

 

Category

Examples

Collected

A. Identifiers

Contact details, such as real name, alias, postal address, telephone or mobile contact number, unique personal identifier, online identifier, Internet Protocol address, email address and account name

YES

B. Personal information categories listed in the California Customer Records statute

Name, contact information, education, employment, employment history and financial information

YES

C. Protected classification characteristics under California or federal law

Gender and date of birth

YES

D. Commercial information

Transaction information, purchase history, financial details and payment information

YES

E. Biometric information

Fingerprints and voiceprints

NO

F. Internet or other similar network activity

Browsing history, search history, online behavior, interest data, and interactions with our and other websites, applications, systems and advertisements

YES

G. Geolocation data

Device location

YES

H. Audio, electronic, visual, thermal, olfactory, or similar information

Images and audio, video or call recordings created in connection with our business activities

NO

I. Professional or employment-related information

Business contact details in order to provide you our services at a business level, job title as well as work history and professional qualifications if you apply for a job with us

NO

J. Education Information

Student records and directory information

NO

K. Inferences drawn from other personal information

Inferences drawn from any of the collected personal information listed above to create a profile or summary about, for example, an individual’s preferences and characteristics

NO

We may also collect other personal information outside of these categories instances where you interact with us in-person, online, or by phone or mail in the context of:

 

  • Receiving help through our customer support channels;
  • Participation in customer surveys or contests; and
  • Facilitation in the delivery of our Services and to respond to your inquiries.

How do we use and share your personal information?
More information about our data collection and sharing practices can be found in this privacy notice.
You may contact us by email at support@iheartcigar.com, or by referring to the contact details at the bottom of this document.
If you are using an authorized agent to exercise your right to opt-out we may deny a request if the authorized agent does not submit proof that they have been validly authorized to act on your behalf.

Will your information be shared with anyone else?
We may disclose your personal information with our service providers pursuant to a written contract between us and each service provider. Each service provider is a for-profit entity that processes the information on our behalf.
We may use your personal information for our own business purposes, such as for undertaking internal research for technological development and demonstration. This is not considered to be "selling" of your personal data.
iHeartCigar has not disclosed or sold any personal information to third parties for a business or commercial purpose in the preceding 12 months. iHeartCigar will not sell personal information in the future belonging to website visitors, users and other consumers.

Your rights with respect to your personal data
Right to request deletion of the data - Request to delete
You can ask for the deletion of your personal information. If you ask us to delete your personal information, we will respect your request and delete your personal information, subject to certain exceptions provided by law, such as (but not limited to) the exercise by another consumer of his or her right to free speech, our compliance requirements resulting from a legal obligation or any processing that may be required to protect against illegal activities.

Right to be informed - Request to know
Depending on the circumstances, you have a right to know:

 

  • whether we collect and use your personal information;
  • the categories of personal information that we collect;
  • the purposes for which the collected personal information is used;
  • whether we sell your personal information to third parties;
  • the categories of personal information that we sold or disclosed for a business purpose;
  • the categories of third parties to whom the personal information was sold or disclosed for a business purpose; and
  • the business or commercial purpose for collecting or selling personal information.
    In accordance with applicable law, we are not obligated to provide or delete consumer information that is de-identified in response to a consumer request or to re-identify individual data to verify a consumer request.

 

Right to Non-Discrimination for the Exercise of a Consumer’s Privacy Rights
We will not discriminate against you if you exercise your privacy rights.

 

Verification process
Upon receiving your request, we will need to verify your identity to determine you are the same person about whom we have the information in our system. These verification efforts require us to ask you to provide information so that we can match it with information you have previously provided us. For instance, depending on the type of request you submit, we may ask you to provide certain information so that we can match the information you provide with the information we already have on file, or we may contact you through a communication method (e.g. phone or email) that you have previously provided to us. We may also use other verification methods as the circumstances dictate.
We will only use personal information provided in your request to verify your identity or authority to make the request. To the extent possible, we will avoid requesting additional information from you for the purposes of verification. If, however, we cannot verify your identity from the information already maintained by us, we may request that you provide additional information for the purposes of verifying your identity, and for security or fraud-prevention purposes. We will delete such additionally provided information as soon as we finish verifying you.

 

Other privacy rights

  • you may object to the processing of your personal data
  • you may request correction of your personal data if it is incorrect or no longer relevant, or ask to restrict the processing of the data
  • you can designate an authorized agent to make a request under the CCPA on your behalf. We may deny a request from an authorized agent that does not submit proof that they have been validly authorized to act on your behalf in accordance with the CCPA.
  • you may request to opt-out from future selling of your personal information to third parties. Upon receiving a request to opt-out, we will act upon the request as soon as feasibly possible, but no later than 15 days from the date of the request submission.
    To exercise these rights, you can contact us by email at customercare@iheartcigar.com, or by referring to the contact details at the bottom of this document. If you have a complaint about how we handle your data, we would like to hear from you.

EU/EEA Residents (GDPR):

  • Right to access and update your information
  • Right to object to processing or request restriction
  • Right to data portability
  • Right to erasure ("right to be forgotten")

To exercise these rights, please contact us at customercare@iheartcigars.com.

11. Do Not Track (DNT) Signals
Most web browsers and some mobile operating systems and mobile applications include a Do-Not-Track ("DNT") feature or setting you can activate to signal your privacy preference not to have data about your online browsing activities monitored and collected. At this stage no uniform technology standard for recognizing and implementing DNT signals has been finalized. As such, we do not currently respond to DNT browser signals or any other mechanism that automatically communicates your choice not to be tracked online. If a standard for online tracking is adopted that we must follow in the future, we will inform you about that practice in a revised version of this privacy notice.

12. International Users
Our website is hosted and operated in the United States. If you access our site from outside the U.S., you consent to the transfer, storage, and processing of your information in the U.S., where data protection laws may differ.

13. Policy Updates
We may revise this Privacy Policy from time to time. If we make material changes, we’ll notify you by updating the policy date or contacting you directly where appropriate. Continued use of our services constitutes your acceptance of any changes.

14. Contact Us
Have questions, concerns, or a privacy request?

iHeartCigars
1315 NW 98th Ct
Doral, FL
33172 USA

Email: customercare@iheartcigars.com
Phone: 844-447-8247